INFORMATION

How do I order?
To order a product just click ??Add to Cart?? button, located under product??s picture. Once you have chosen all the items you wish to purchase click ??View Cart??. This will then commence the check out and payment process. Just follow all the prompts which will collect information such as the shipping and payment details. Once your order has been processed you will receive an email confirming your purchase. Shipping costs are automatically calculated during the check out process.

How can I pay for my order and how secure is it?
You can pay for your order using VISA, MasterCard or American Express credit cards.

The payment by credit cards takes place through a secure internet payment service provided by Australia''''''''s largest secure online payment provider - Dialect Payment Technologies, who''''''''s client list is spanning major global Banks, Airlines and International Media conglomerates. The payment process is quick and simple and no registration required. Dialect''''''''s Payment system is secure - it uses 128 bit SSL encryption and utilises the best commercially available technology and procedures to protect the security of your online transactions. Your credit card and personal details are encrypted before they are transmitted over the internet. We do not have access to your credit card details, the Dialect Solutions secure payment system debits your credit card at the time of your order and sends us an approval of payment and our system generates an order that we then process. This system is far more secure then receiving your credit card details directly as Dialect Solutions online security arrangements are far superior.

When will I receive my order?

Your order is shipped using AirMail service, this service is not traceable. Orders sent within Australia should arrive to you in 1-2 business days from the date your order was shipped.

Orders to locations outside Australia usually arrive from 6 to 10* business days from the date your order was shipped. In some cases, due to international customs it can take longer, please check with your local customs authorities to find out the time estimates for receiving international parcels. Delivery times may be longer during the October - February period. (*Estimated time only, may vary).

What countries do you ship to?
We ship worldwide.

Shipping timing and cost?
Orders sent within Australia should arrive in 1-2 business days from the date your order was shipped.

Orders shipping to locations outside of Australia are shipped via:

AirMail - from 6 to 10 business days* from dispatch date to delivery (non-trackable)

*May vary depending on the destination and local customs clearance. Delivery times may be longer during the October - February period.

Shipping costs are calculated based on the total weight of the products ordered, the shipping method selected and the delivery location. You can see the exact shipping cost of your order when you add a desired product(s) to the Shopping Cart and choose your shipping Region.

Currencies on this website?
The main currency on our website is US Dollar. When product prices are shown in other currencies - an approximate conversion is used. If you??d like to get a more accurate conversion please use this currency converter. Note, that the final transaction will be processed in Australian Dollars, but converted into your local currency by your credit card provider.

Are there any additional duties or taxes?
Our Price Includes Shipping and Insurance No Additional Fees !

How do I choose the correct size?
Refer to our SIZE CHART for extensive information about our footwear sizes displayed in variety of international shoe size standards.

Can I look at your products in any retail outlets?
We are an online only shop and as such we do not have any physical retail outlets. This means we can pass on savings to you - our valued customer. However, all our products can be viewed in this online shop with comprehensive details and descriptions.

Can I return, exchange or cancel my order?
Please read our POLICIES for more information.

Are my boots water resistant?
Our genuine sheepskin footwear is resilient to the basic elements, but if they do get very wet you need to let them dry in a shaded area away from the sun and rain. Our sheepskin boots are not waterproofed when you receive them, so they won??t withstand heavy rain or snow for very long. Using waterproofing spray such as Sheepskin Water & Oil Repellent can help protect the boots from the harsh elements. The first time this coating is applied should ideally be when the footwear is new.

Colours of products on this website?
The product colours on this site are representational only. Actual colours on finished products may vary from those displayed. Sheepskin is a natural product and colours of different pairs of boots may vary slightly in dye penetration from time to time according to the lanolin content within individual skins.

The darker colours may transfer some dye to the feet for some time at the beginning of wearing the new boots.

How do I wash my boots and/or remove stains?
Wet entire boot or shoe with cold water. Sheepskin Shampoo & Conditioner to a clean sponge or soft brush. Clean entire area thoroughly and evenly. Once you have washed and rinsed the footwear in cold water, place them in your washing machine and put it on a spin cycle for a few minutes just to get rid of the excess water. Reshape by stuffing with paper towel. Allow to dry naturally and slowly - DO NOT dry in direct heat or sunlight. You will notice once the footwear have dried that they have shrunk slightly but this is normal. After wearing them for an hour or so, they will go back to the normal, warm and comfortable state you are used to.

Please remember:
DO NOT SOAK if possible
DO NOT USE FABRIC CONDITIONER
DO NOT USE ANY ARTIFICIAL HEAT TO DRY
DO NOT DRY IN DIRECT SUNLIGHT
DO NOT DRY CLEAN

To remove grease stains you can sprinkle white chalk powder over the stain and leave it for a few minutes. Blow away the excess chalk and gently rub the stain with your hand. You can repeat this a few times until the stain has almost disappeared. If the stain is particularly stubborn you could try gently rubbing it with sandpaper but be aware that this could also remove the colour.

Spotting can occur if the boots come into contact with droplets of water. This can usually be removed by folding the boot onto itself (skin against skin) and gently rubbing it together.

Do you sell the "UGG Australia" sheepskin boots?
We get this question a lot and the answer is NO! We are not affiliated with UGG Australia and do not sell their products. Unlike many other retailers, we don''''''''t sell sheepskin boots that are made in China. We sell genuinely Australian product, manufactured in Australia from the finest Australian sheepskin. If you want real sheepskin boots you??ve come to the right STOP!